Privacy policy

Privacy Policy Ulorra

Last Updated: September 2025

1. Introduction

Welcome to Ulorra. We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information across all countries we operate in: Australia (AU), United Kingdom (UK), United States (US), Canada (CA), and New Zealand (NZ).

By accessing our website or purchasing products from us, you agree to this Privacy Policy.

2. What Data We Collect

We may collect the following types of information depending on your interaction with us:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely by third-party providers)
  • IP address and device/browser information
  • Account login details (if applicable)
  • Communication history

For visitors: IP address, device type, browser type, session time.

For customers: Purchase history, shipping and payment data, support messages.

For contact forms: Name, email, and any voluntarily submitted content.

3. Why We Collect Your Data

We collect data to:

  • Process and fulfill orders
  • Provide customer support
  • Improve website performance
  • Prevent fraud and secure data
  • Meet legal and tax obligations
  • Send promotional materials (with your consent only)

4. Legal Bases for Processing (Per Region)

  • AU: Under the Privacy Act 1988, we collect data you would reasonably expect for order fulfillment and support.
  • UK/EU: GDPR compliant processing under Article 6: contract, legal obligation, consent, legitimate interests.
  • CA: PIPEDA applies; we obtain meaningful consent for use and do not use data beyond the stated purpose.
  • NZ: Privacy Act 2020 governs collection, usage, and cross-border transfers.
  • US (incl. CA): We honor CCPA/CPRA rights for California residents and follow reasonable data protection for other US users.

5. How We Use Your Data

  • To deliver and fulfill orders
  • To create and manage your account
  • To send order updates and confirmations
  • To provide support or respond to inquiries
  • To analyze behavior on our site to improve services
  • To detect and prevent fraud
  • To comply with local regulations

6. How We Share Your Data

We may share your data with:

  • Internal staff responsible for order processing and support
  • Third-party vendors (Shopify, payment processors, shipping carriers)
  • Legal or tax authorities when required
  • Marketing platforms (only with your consent)

We do not sell your data.

7. International Transfers

We operate from The Netherlands but also serve AU, UK, US, CA, and NZ. When transferring your data internationally:

  • EU/UK: Standard Contractual Clauses (SCCs) are in place.
  • AU: We take reasonable steps to ensure overseas recipients comply with Australian Privacy Principles.
  • NZ: Cross-border protections comply with the NZ Privacy Act 2020.
  • CA/US: Data is transferred with safeguards to ensure adequate protection.

8. Cookies and Tracking

We use cookies for:

  • Site functionality
  • Analytics and performance monitoring
  • Personalized experience

Cookies are used in compliance with GDPR, ePrivacy Directive, and applicable US state laws (e.g., CCPA).

You may disable cookies via your browser, but this may affect functionality.

More on Shopify cookies: https://www.shopify.com/legal/cookies

9. Your Rights (by Country)

  • AU: Access, correction, complaint to OAIC
  • UK/EU: Access, rectification, erasure, objection, portability, complaint to ICO
  • US (CA): Right to know, delete, opt-out of sale/share, non-discrimination
  • CA: Access, correct, withdraw consent under PIPEDA
  • NZ: Access and correction rights under the Privacy Act 2020

To exercise your rights, email: contact@ulorra.com

10. Data Retention

We retain your data only as long as needed for the purposes above, or as required by law. Once no longer needed, it will be securely deleted or anonymized.

11. Security

We use industry-standard security measures (SSL encryption, limited access, third-party audits) to protect your data. However, no system is 100% secure. Please contact us immediately if you suspect any unauthorized use.

12. Children’s Privacy

We do not knowingly collect data from children under 16. If you believe we have collected data from a minor, please contact us immediately.

13. Updates to this Policy

We may update this Privacy Policy periodically. We will notify users by updating the date above and, where necessary, provide further notice.

14. Contact Us

Website: Ulorra
Business registered in the Netherlands (KvK: 82051569, VAT: NL004826908B30)
Adres: 1054/10-12 Flushcombe Rd, Blacktown NSW 2148, Australia
Email: contact@ulorra.com
Phone: +31 6 58015613

Business hours (per local timezone)

  • AU (AEST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • UK (BST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • US (EST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • NZ (NZST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • CA (PST): Mon–Fri 08:00–17:00, Sat 10:00–16:00

Applies to the following countries: Australia (AU), United Kingdom (UK), United States (US), New Zealand (NZ), Canada (CA).