Terms of service

Ulorra Service Terms

Last updated: October 2025

1. Company Information

Ulorra is a brand operated by Ulorra B.V., registered in the Netherlands (KvK: 82051569, VAT: NL004826908B30).

Business address: 1054/10-12 Flushcombe Rd, Blacktown NSW 2148, Australia
Email: contact@ulorra.com
Phone: +31 6 58015613

We operate internationally, with customer support tailored to users in Australia (AU), United Kingdom (UK), United States (US), New Zealand (NZ), and Canada (CA).

2. Eligibility

By using this site, you confirm that you are at least the legal age of majority in your country, or that you have provided consent for any minor dependents to use this site under your supervision.

3. Accepted Payments

We accept secure payments via Visa, Mastercard, American Express, PayPal, and locally available payment methods depending on your country. All transactions are encrypted with SSL security.

Prices are shown in your local currency where available. Taxes are included or calculated at checkout, depending on regional legislation.

4. Shipping & Delivery

We provide free standard shipping to AU, UK, US, NZ, and CA. Orders are processed within 1–3 business days.

Estimated delivery times:

  • AU/NZ: 3–8 business days
  • UK: 3–8 business days
  • US/CA: 3–8 business days

Shipping confirmation and tracking details are sent by email once your order has been dispatched.

5. Cancellations

Orders can be cancelled within 24 hours of purchase. After that period, cancellation is no longer guaranteed.

6. Returns & Refunds

You have the right to return your item(s) within 14 calendar days of delivery, as long as they are unused, in original condition, and in original packaging.

  • Return shipping is at your expense unless the item is incorrect or defective.
  • Refunds are issued to your original payment method within 14 business days after we receive and inspect the return.

To initiate a return: email contact@ulorra.com with your order number.

7. Customer Service Hours

We respond to inquiries within 24–48 hours. Our support team operates during the following local business hours:

  • AU (AEST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • UK (BST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • US (EST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • NZ (NZST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • CA (PST): Mon–Fri 08:00–17:00, Sat 10:00–16:00

8. Product Information

We aim for accuracy in all product descriptions and images. Colors may vary slightly due to screen settings. Product availability is subject to change without notice.

9. Legal Compliance

Users must not engage in illegal activity through our site. Violations may result in account suspension or legal action.

10. Limitation of Liability

To the extent permitted by law, Ulorra is not liable for indirect or consequential damages. Products are provided “as is” and “as available.”

11. Governing Law

These Terms are governed by Dutch law. However, consumers are entitled to the protection of mandatory consumer rights under the law of their country of residence.

12. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with a revised “last updated” date.

13. Contact

For questions about our terms or policies, contact us at contact@ulorra.com.

Website: Ulorra
Business registered in the Netherlands (KvK: 82051569, VAT: NL004826908B30)
Adres: 1054/10-12 Flushcombe Rd, Blacktown NSW 2148, Australia
Email: contact@ulorra.com
Phone: +31 6 58015613

Business hours (per local timezone)

  • AU (AEST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • UK (BST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • US (EST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • NZ (NZST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
  • CA (PST): Mon–Fri 08:00–17:00, Sat 10:00–16:00

Applies to the following countries: Australia (AU), United Kingdom (UK), United States (US), New Zealand (NZ), Canada (CA).