Shipping policy

Shipping Policy Ulorra

Last updated: October 2025

At Ulorra, we aim to make the ordering and delivery process as seamless as possible. If you have any questions or issues, our customer service team is here to help.

Free Shipping (No Hidden Costs)

We cover all shipping costs for every order. All products are delivered 100% free  no minimum order value required.

Order Processing & Cutoff Times

  • Orders are processed within 1 to 3 business days from payment confirmation.
  • Same‑day processing cutoff: 17:00 local business time. Orders placed after that, or on weekends or public holidays, may be processed the next business day.
  • After processing, your order is shipped out usually with a tracking number.

Estimated Delivery Times by Country

After your order is processed, the estimated delivery windows are:

Country Delivery Time
Australia (AU) 3 to 8 business days
United Kingdom (UK) 3 to 8 business days
United States (US) 3 to 8 business days
New Zealand (NZ) 3 to 8 business days
Canada (CA) 3 to 8 business days

These are estimates and may vary depending on your region, customs clearance, or remote area delays.

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking code and a link to follow your delivery.
You can also view tracking updates from your account on our site.

Lost, Undelivered, or Returned Packages

  • If a package is lost or undelivered, notify us within 60 days of shipment. We will attempt to reship before offering a full refund.
  • If a package is returned to us (e.g. refused or not collected), we reserve the right to deduct a handling fee (e.g. USD 15) from the refund.
  • If your product arrives damaged or incorrect, contact us within 24 hours with photos. We’ll replace the item or issue a full refund, including shipping.

Cancellation Policy

You may cancel your order within 24 hours of placing it, as long as it hasn’t been processed. Once processing has begun, cancellation may not be possible.

Remote Areas & Exceptions

Some remote or hard-to-reach addresses might experience longer delivery times. If we can’t fulfill an order to your address, we will offer a refund or alternative arrangement.

Ordering Process (How It Works)

  1. Add item(s) to cart and select any variants.
  2. Enter delivery information and confirm your details.
  3. At checkout, you’ll see that shipping is included at no cost.
  4. Choose your payment method and complete your purchase.
  5. Receive confirmation and tracking info by email.

If you have issues at checkout, contact us and we’ll assist. 

Business Hours & Country Time Zones

Website: Ulorra
Business registered in the Netherlands (KvK: 82051569, VAT: NL004826908B30)
Adres: 1054/10-12 Flushcombe Rd, Blacktown NSW 2148, Australia
Email: contact@ulorra.com
Phone: +31 6 58015613

Our support team is available during the following hours, in local times:

  • Australia (AEST): Mon–Fri 08:00–17:00 / Sat 10:00–16:00 / Sun closed
  • United Kingdom (BST / GMT): Mon–Fri 08:00–17:00 / Sat 10:00–16:00 / Sun closed
  • United States (ET / CT / PT): Mon–Fri 08:00–17:00 / Sat 10:00–16:00 / Sun closed
  • New Zealand (NZST): Mon–Fri 08:00–17:00 / Sat 10:00–16:00 / Sun closed
  • Canada (EST / PST): Mon–Fri 08:00–17:00 / Sat 10:00–16:00 / Sun closed

We aim to respond to all inquiries within 24 to 48 hours.