Term & Conditions
Terms and Conditions Ulorra
Last updated: October 2025
ARTICLE 1 – OVERVIEW
This website is operated by Ulorra. Throughout the site, the terms "we," "us," and "our" refer to Ulorra. Ulorra offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including customers from Australia (AU), United Kingdom (UK), United States (US), New Zealand (NZ), and Canada (CA).
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.
Any new features or tools added to the store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform to sell our products and services to you.
ARTICLE 2 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and you have given us your consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or code of a destructive nature.
Any breach of the Terms will result in an immediate termination of your Services.
ARTICLE 3 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
ARTICLE 4 – PAYMENT TERMS
We accept secure payments via Visa, Mastercard, American Express, PayPal, and other locally available options depending on your location (AU, UK, US, NZ, CA). All transactions are processed securely using SSL encryption.
All prices are listed in local currencies or in USD depending on regional settings. For non-USD currencies, exchange rates may be applied by your payment provider. Taxes, if applicable, are included or calculated at checkout.
ARTICLE 5 – SHIPPING AND DELIVERY
We offer free shipping to all countries we serve (AU, UK, US, NZ, CA). Orders are processed within 1 to 3 business days.
Estimated delivery times:
- Australia, New Zealand: 3 to 8 business days
- United Kingdom: 3 to 8 business days
- United States, Canada: 3 to 8 business days
Tracking information is provided via email once your order has shipped.
ARTICLE 6 – RETURNS, REFUNDS AND CANCELLATIONS
You may return items within 14 calendar days of delivery. Items must be unused and in original condition. Refunds are processed within 14 business days of receiving the return.
To initiate a return, please email us at contact@ulorra.com with your order number.
Cancellation requests are accepted within 24 hours of placing your order.
Return shipping is the responsibility of the customer unless the item is defective or incorrect.
ARTICLE 7 – CUSTOMER SERVICE AND BUSINESS HOURS
We aim to respond to all customer inquiries within 24 to 48 hours. Our team operates during the following hours, adjusted per local timezone:
Business hours (per local timezone)
- AU (AEST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
- UK (BST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
- US (EST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
- NZ (NZST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
- CA (PST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
Applies to the following countries: Australia (AU), United Kingdom (UK), United States (US), New Zealand (NZ), Canada (CA).
ARTICLE 8 – PRODUCT ACCURACY
We strive to ensure all descriptions, images, and specifications are accurate. However, we cannot guarantee complete accuracy or color fidelity due to display variations.
ARTICLE 9 – ERRORS AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors or inaccuracies. We reserve the right to correct any such information at any time without prior notice.
ARTICLE 10 – THIRD-PARTY SERVICES AND LINKS
We may link to or offer third-party services. We are not responsible for third-party content, accuracy, or availability. Please review third-party policies before engaging with them.
ARTICLE 11 – USER CONTENT
Any suggestions, feedback, or submissions provided to us may be used without obligation to compensate or respond. We reserve the right to monitor and remove content deemed inappropriate or unlawful.
ARTICLE 12 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy, which complies with regulations applicable in AU, UK, US, NZ, and CA.
ARTICLE 13 – PROHIBITED USES
You are prohibited from using the site or its content for unlawful, harmful, discriminatory, or abusive purposes. Violations may result in termination of access.
ARTICLE 14 – WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY
All products and services are provided "as is" and "as available" without warranties. Ulorra is not liable for indirect or consequential damages arising from use of the site or services, to the extent permitted by law.
ARTICLE 15 – INDEMNIFICATION
You agree to indemnify and hold harmless Ulorra and its affiliates from any claim or demand resulting from your breach of these Terms.
ARTICLE 16 – SEVERABILITY
If any provision is found unlawful or unenforceable, it shall not affect the validity of remaining provisions.
ARTICLE 17 – TERMINATION
These Terms remain effective unless terminated by either party. We may terminate your access if you fail to comply with any term or policy.
ARTICLE 18 – ENTIRE AGREEMENT
These Terms, including all policies referenced herein, constitute the full agreement between you and Ulorra.
ARTICLE 19 – GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of The Netherlands.
ARTICLE 20 – CONTACT INFORMATION
Website: Ulorra
Business registered in the Netherlands (KvK: 82051569, VAT: NL004826908B30)
Adres: 1054/10-12 Flushcombe Rd, Blacktown NSW 2148, Australia
Email: contact@ulorra.com
Phone: +31 6 58015613
Business hours (per local timezone)
- AU (AEST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
- UK (BST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
- US (EST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
- NZ (NZST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
- CA (PST): Mon–Fri 08:00–17:00, Sat 10:00–16:00
Applies to the following countries: Australia (AU), United Kingdom (UK), United States (US), New Zealand (NZ), Canada (CA).